1. General Information
Welcome to epharmadora.com.
This website and online store are operated by Panayiotis G. Loizou Pharmacy Ltd (“epharmadora.com”, “ePharmadora”, “we”, “us” or “our”).
By accessing or using this website, creating an account, or placing an order, you agree to these Terms and Conditions and to the policies referred to within them.
Please read these Terms and Conditions carefully before placing an order.
Nothing in these Terms and Conditions is intended to exclude, restrict or replace any mandatory rights available to consumers under applicable Cyprus or European Union law.
2. Website Use
You may use epharmadora.com for lawful personal purposes and to obtain information about and purchase products offered through our online store.
You must not use the website in a manner that:
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Violates applicable law.
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Interferes with the operation or security of the website.
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Attempts to gain unauthorized access to accounts, systems or information.
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Uses false, misleading or fraudulent information.
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Infringes the rights of epharmadora.com or any third party.
We reserve the right to restrict access to the website or an account where reasonably necessary for security, fraud prevention, legal compliance or protection of our services.
3. Customer Accounts
Customers may create an account to facilitate future purchases, view order information, collect eligible points and use other account features.
You are responsible for maintaining the confidentiality of your login credentials.
Please notify us promptly if you believe your account has been accessed or used without authorization.
Creating an account is not required for the exercise of any statutory consumer right.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, availability and other information displayed on epharmadora.com are accurate and up to date.
However, manufacturers may occasionally change product packaging, appearance, ingredients, formulation, instructions or other product information without prior notice.
Product images are provided for identification and illustration purposes and packaging received may differ from the image displayed on our website.
Before using a product, customers should always read the label, packaging, ingredients, warnings and instructions supplied with the actual product.
If information displayed on our website materially differs from the product received, please contact us.
Nothing in this section affects your statutory rights where goods do not conform to the contract.
5. Health and Product Information
Information provided on epharmadora.com is intended for general information purposes and is not a substitute for professional medical, pharmaceutical or other qualified healthcare advice, diagnosis or treatment.
Do not use information on this website to diagnose, treat or prevent a medical condition or to replace advice from a qualified healthcare professional.
If you have questions concerning your health, medication, supplements or the suitability of a particular product, you should seek advice from an appropriately qualified healthcare professional.
Always read and follow the instructions and warnings provided with the product.
Individual experiences with products may vary.
Customer reviews represent the opinions and experiences of the individual reviewers and are not medical advice or necessarily endorsed by epharmadora.com.
6. Placing an Order
Orders may be placed through epharmadora.com and, where available, through our telephone ordering service.
When placing an order, you are responsible for providing complete and accurate information, including your:
Please review your order carefully before submitting it.
Submission of an order constitutes an offer to purchase the selected products.
We may contact you if additional information is required to process the order.
7. Order Acceptance
Receipt of an automated order confirmation does not necessarily mean that every product in the order is available or that the order has been dispatched.
Orders remain subject to product availability, payment authorization, applicable delivery restrictions and any legal or regulatory requirements.
If we are unable to fulfil all or part of an order, we will contact you where appropriate and provide the available options, which may include cancellation of the affected product or order and the applicable refund.
8. Product Availability
We make reasonable efforts to maintain accurate stock information.
However, availability can change before an order is processed.
Where an item is temporarily unavailable but can reasonably be obtained from our suppliers, additional processing time may be required.
If an item is unavailable or subject to a significant delay, we may contact you regarding available options.
We will not substitute a materially different product without your agreement.
9. Prices and Taxes
Prices displayed on epharmadora.com include applicable VAT and taxes where stated and required.
Delivery charges and any other applicable charges payable to epharmadora.com will be displayed or communicated before the order is completed.
Prices may change from time to time. Changes do not affect orders already accepted at the applicable confirmed price, except where correction is legally permitted, for example in the case of an obvious pricing error.
10. Obvious Pricing or Technical Errors
Despite our reasonable efforts, a product or delivery charge may occasionally be displayed incorrectly because of a technical, administrative or obvious pricing error.
Where an obvious error is identified before dispatch, we will contact you before proceeding.
We will not charge an additional amount without your agreement.
Where the order cannot be fulfilled at the incorrectly displayed price, you may cancel the affected order and receive a full refund of amounts already paid for it.
11. Payment
Available payment methods are displayed during checkout.
Orders requiring payment must be successfully paid or authorized before dispatch unless another arrangement has been expressly agreed.
We reserve the right to carry out reasonable payment, security and fraud-prevention checks.
We will never request payment of an additional amount without informing you of the reason and obtaining your agreement where required.
12. Delivery
Available delivery methods, estimated delivery times and delivery charges depend on the destination, products, parcel size and selected service.
Detailed information is available in our:
Estimated delivery times are estimates unless a specific delivery date has been expressly agreed.
Delays may occasionally occur due to circumstances outside our reasonable control.
Where applicable law gives the consumer rights or remedies in relation to delayed or failed delivery, those rights remain unaffected.
13. Delivery Address
Customers must provide complete and accurate delivery information.
If you discover an error in your delivery information, please contact us immediately.
Where the order has not yet been dispatched, we will make reasonable efforts to correct the information.
After dispatch, it may not be possible to change the delivery address.
Additional costs arising from incorrect or incomplete information supplied by the customer may be charged to the customer where permitted by applicable law.
14. Shipping Charges and Volumetric Weight
Shipping charges are normally calculated automatically based on the information available when the order is placed.
Depending on the size, dimensions, weight, packaging requirements and destination, a postal or courier service may calculate the shipping charge using volumetric (dimensional) weight rather than actual weight.
In some cases, our website may not be able to calculate the final volumetric weight or shipping charge automatically.
If the actual shipping cost is higher than the amount paid at checkout because of volumetric weight, parcel dimensions, special packaging requirements or another carrier-related calculation, we will contact you before dispatch.
We will inform you of the additional shipping amount and ask whether you wish to proceed.
No additional shipping charge will be collected without your agreement.
If you accept the additional charge, we will provide instructions for payment of the difference.
If you do not accept the additional shipping cost, you may cancel the affected order and receive a full refund of the amount already paid.
If we contact you and do not receive a response within a reasonable period, we may cancel the affected order and issue a full refund rather than dispatching it with an outstanding shipping balance.
15. International Orders
International orders are subject to our International Shipping Policy.
Available destinations and delivery services may change.
Customers must ensure that the products they order may lawfully be imported into the destination country.
Certain products may be restricted from international transportation because of postal, courier, aviation, safety, regulatory or destination-country requirements.
We currently do not ship orders to the United States of America.
16. Customs, Import VAT and Duties
Orders delivered outside the applicable customs territory may be subject to customs clearance, import VAT, customs duties, handling fees, taxes or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the amount paid to epharmadora.com and are the responsibility of the recipient.
Customs authorities may request information directly from the recipient.
Customers are responsible for cooperating with applicable customs procedures.
Further information is available in our International Shipping Policy.
17. International Shipments via Cyprus Post
International orders sent through Cyprus Post are subject to the applicable postal procedures in Cyprus and the destination country.
Customers are encouraged to monitor available tracking information and collect or accept their parcel within the period allowed by the destination postal service.
If a Cyprus Post shipment is not collected and is subsequently returned to epharmadora.com, the return of the parcel does not, by itself, constitute a consumer's notification of withdrawal.
Where reasonably possible, we will contact the customer regarding the returned parcel and the available options.
Re-dispatch may require payment of new shipping costs where the failed delivery or non-collection was not attributable to epharmadora.com.
Further details are provided in our International Shipping Policy.
18. International Shipments via UPS
Customers selecting UPS must provide complete and accurate delivery and contact information and cooperate with UPS and applicable customs authorities where necessary.
Depending on the destination, circumstances and applicable UPS service, an undeliverable, unclaimed or refused UPS shipment may not be returned to epharmadora.com.
Such a shipment may instead be abandoned, disposed of or destroyed by UPS or the relevant authorities in accordance with applicable procedures.
Customers using UPS are therefore strongly encouraged to monitor tracking information and respond promptly to communications from UPS or customs authorities.
The treatment of an undeliverable shipment by UPS does not, by itself, exclude or restrict mandatory consumer rights under applicable law.
Further details are provided in our International Shipping Policy.
19. Risk During Delivery
Where epharmadora.com arranges or offers the carrier used to deliver an order to a consumer, risk during transportation will pass in accordance with applicable consumer protection legislation.
The availability or absence of carrier insurance does not, by itself, exclude any mandatory responsibility that epharmadora.com has toward the consumer.
Any claim between epharmadora.com and the carrier is separate from the consumer's statutory rights.
20. Lost or Damaged Shipments
If you believe your shipment has been lost or if the parcel or products arrive damaged, please contact us as soon as reasonably possible.
We may request photographs, tracking information or other reasonable evidence to investigate the matter.
Where the goods are lost, damaged or otherwise non-conforming in circumstances for which epharmadora.com is legally responsible, the applicable statutory remedies will be provided.
A customer's failure to report damage within 24 hours does not, by itself, remove mandatory statutory consumer rights.
21. Cancellation Before Dispatch
If your order has not yet been dispatched, you may contact us to request cancellation.
Where cancellation is possible and payment has already been received, the applicable refund will be processed.
Once an order has been dispatched, it may no longer be operationally possible to stop or recall the shipment.
However, dispatch does not by itself remove any statutory right of withdrawal or other mandatory consumer right that may apply.
22. Right of Withdrawal
Consumers have the right to withdraw from eligible online purchases within fourteen (14) days without giving a reason, subject to the exceptions provided by applicable law.
The withdrawal period normally expires fourteen (14) days after the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise the right of withdrawal, the consumer must clearly inform us of the decision to withdraw within the applicable period.
Simply failing to collect a parcel or having a parcel returned to epharmadora.com does not, by itself, constitute a clear notification of withdrawal.
Full information is provided in our Cancellations and Returns Policy.
23. Returns Following Withdrawal
After notifying us of a valid withdrawal, goods must be returned without undue delay and no later than fourteen (14) days after notification of withdrawal, subject to applicable law.
The direct cost of returning goods following a change of mind or valid exercise of the right of withdrawal is normally borne by the consumer, provided that the consumer was properly informed of this obligation.
Customers may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Please refer to our Cancellations and Returns Policy for full details.
24. Refunds Following Withdrawal
Where a consumer validly withdraws from an entire eligible order, we will reimburse the payments received in accordance with applicable law, including the original delivery charge up to the cost of the least expensive standard delivery method offered at the time of purchase.
Additional delivery costs resulting from the customer's choice of a more expensive delivery method than our least expensive standard option are not refundable to the extent permitted by law.
We may withhold reimbursement until we have received the returned goods or until the consumer provides evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
25. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply where a statutory exception applies.
This may include, where applicable:
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Goods liable to deteriorate or expire rapidly.
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Sealed goods that are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
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Goods made to the consumer's specifications or clearly personalized.
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Other goods or services expressly excluded by applicable law.
Whether an exception applies depends on the nature and circumstances of the particular product.
These exceptions do not remove statutory rights relating to defective, damaged, incorrect or otherwise non-conforming goods.
26. Incorrect, Defective or Non-Conforming Products
If you receive a product that is incorrect, defective, damaged or otherwise does not conform to the contract, please contact us as soon as reasonably possible.
We may request reasonable information or photographs to assess the issue.
Where a lack of conformity is confirmed, the remedies available under applicable consumer protection legislation will apply.
Where the return is required because of a lack of conformity for which epharmadora.com is responsible, the consumer will not be required to bear the necessary return cost.
27. Statutory Guarantee
Products sold to consumers are covered by the statutory legal guarantee and conformity rights provided by applicable law.
These statutory rights are separate from and additional to any commercial or manufacturer's warranty that may be offered with a product.
A manufacturer's warranty does not replace or restrict the consumer's rights against the seller.
28. Complaints
If you have a complaint concerning an order, product or service, please contact us:
Telephone: +357 23258789
Email: [email protected]
Or use the Contact Us form available on our website.
We will make reasonable efforts to review and respond to complaints promptly.
Our internal complaints procedure does not affect any statutory rights or any right the consumer may have to seek assistance from an appropriate consumer protection or dispute-resolution body.
29. Gift Cards
ePharmadora Gift Cards are subject to the separate Gift Card Terms and Conditions displayed on our website.
Where a Gift Card term conflicts with a mandatory statutory consumer right, the applicable mandatory law will prevail.
Any refund relating to a purchase made using a Gift Card will be handled in accordance with applicable law and the payment method originally used, taking into account the circumstances of the transaction.
30. Intellectual Property
Unless otherwise stated, the content of epharmadora.com, including text, graphics, logos, design elements and other website materials, is owned by or licensed to epharmadora.com and is protected by applicable intellectual property laws.
Website content may not be copied, reproduced, distributed or commercially exploited without permission, except where permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
31. Third-Party Links
Our website may contain links to third-party websites for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms.
The inclusion of a link does not necessarily constitute endorsement.
32. Liability
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, epharmadora.com is not responsible for losses resulting solely from misuse of products contrary to their instructions, unlawful use of the website, or circumstances for which epharmadora.com is not legally responsible.
Nothing in these Terms limits the consumer's statutory rights concerning product conformity, delivery, withdrawal, refunds, product safety or other mandatory protections.
33. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation to the extent caused by circumstances genuinely outside our reasonable control, subject always to any mandatory consumer rights.
Where such circumstances materially affect an order, we will make reasonable efforts to inform the affected customer and provide the options required by applicable law.
34. Privacy and Personal Data
Personal information is processed in accordance with our Privacy Policy & Cookies Policy and applicable data protection legislation.
Please review our Privacy Policy & Cookies Policy for information about how personal data is collected, used, stored and protected.
35. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.
The Terms and Conditions applicable to an order are generally those in effect when the order is placed, subject to mandatory law.
Material changes will not retrospectively remove statutory rights relating to orders already placed.
36. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
37. Governing Law and Consumer Rights
These Terms and Conditions are governed by the applicable laws of the Republic of Cyprus, without depriving consumers residing in another country of any mandatory protections that apply to them under applicable law.
Nothing in these Terms limits any mandatory consumer rights available under Cyprus or European Union law.
38. Contact Information
For questions regarding these Terms and Conditions, orders, deliveries, returns or complaints, please contact:
Panayiotis G. Loizou Pharmacy Ltd / epharmadora.com
Telephone: +357 23258789
Email: [email protected]
Website: epharmadora.com
Please also refer to our:
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Cancellations and Returns Policy.
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International Shipping Policy.
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Shipping Methods for Cyprus & Greece.
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Privacy Policy & Cookies Policy.
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Website Policy.
