1. General Information
epharmadora.com offers international delivery to selected countries using available postal and courier services.
Available shipping methods, charges and estimated delivery times may vary depending on:
- Destination country.
- Parcel weight.
- Parcel dimensions.
- Volumetric weight.
- Product characteristics.
- Packaging requirements.
- Carrier restrictions.
- Customs or regulatory requirements.
The delivery options available for a particular order are normally shown during checkout.
2. Countries We Ship To
International shipping is currently available to selected destinations, subject to the delivery service, product type and applicable restrictions.
Available countries may include:
- Albania
- Australia
- Austria
- Belgium
- Bulgaria
- Canada
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Israel
- Italy
- Latvia
- Lebanon
- Lithuania
- Luxembourg
- Malta
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
Availability may change from time to time.
epharmadora.com does not currently ship orders to the United States of America.
3. Cyprus Post – International Delivery
International parcels may be sent through Cyprus Post where this service is available for the destination and product type.
Available postal services may include ordinary air parcel services and, where available, EMS / Datapost or another suitable postal service.
Indicative charges may include:
0–500 g: €7.60 including VAT
Each additional kilogram: €7.90 including VAT
Actual charges may vary depending on destination, parcel dimensions, weight, service type and postal requirements.
Where the final charge differs from the amount calculated automatically, the procedure described under the section on Volumetric Weight and Additional Shipping Charges will apply.
4. UPS International Delivery
UPS delivery may be available for selected destinations and eligible products.
Indicative UPS rates may include:
Zone 1
Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden
€29 up to 800 g
Zone 2
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia
€29 up to 800 g
Zone 3
United Arab Emirates, Israel
€35 up to 800 g
Zone 4
Norway, Switzerland
€29 up to 800 g
Zone 701
United Kingdom
€35 up to 800 g
Where applicable, each additional kilogram may be charged at approximately €10, subject to the applicable UPS service and shipment characteristics.
Rates are indicative and may change.
The actual shipping charge applicable to the order will normally be shown at checkout or confirmed before dispatch where automatic calculation is not possible.
5. Estimated Delivery Times
International delivery times are estimates and may vary significantly depending on:
- Destination.
- Carrier.
- Customs clearance.
- Public holidays.
- Postal or courier delays.
- Weather.
- Transportation disruption.
- Local delivery conditions.
Postal deliveries may in some cases take approximately 10–35 days, depending on destination and service.
Courier delivery may be faster, but no delivery period is guaranteed unless expressly agreed.
A delay does not automatically remove or limit any consumer rights available under applicable law.
6. Order Processing
Orders are dispatched after successful processing, payment confirmation and any required shipping review.
Where a product is temporarily unavailable or the order cannot be shipped as originally selected, we may contact the customer before dispatch to discuss available options.
7. Customer Delivery Information
Customers are responsible for providing complete and accurate:
- Full name.
- Delivery address.
- Postal code.
- Country.
- Telephone number.
- Email address.
- Any delivery information required by the carrier.
The information supplied by the customer may be transmitted to the relevant carrier exactly or substantially as entered.
Please review your information carefully before completing an order.
8. Incorrect or Incomplete Address
If you discover that you supplied incorrect or incomplete delivery information, please contact us immediately.
Where the order has not yet been dispatched, we will make reasonable efforts to correct the information.
Once the parcel has been dispatched, it may not be possible to change the delivery details.
Where delivery fails because the customer supplied an incorrect or incomplete address, additional costs arising from correction, redirection, return or re-dispatch may be charged to the customer where permitted by applicable law.
Any refund request will be assessed according to the circumstances and applicable consumer protection law.
9. Volumetric Weight and Additional Shipping Charges
Shipping costs are normally calculated based on the information available when the order is placed.
However, postal and courier companies may calculate transportation costs based on volumetric or dimensional weight rather than actual weight.
This may occur particularly where products are light but require a relatively large parcel.
In some cases, the website may not be able to calculate the final volumetric weight, dimensions or shipping charge automatically.
If the actual shipping charge is higher than the amount paid at checkout because of:
- Volumetric weight.
- Parcel dimensions.
- Excess weight.
- Special packaging.
- Destination-related carrier pricing.
- Other applicable carrier calculations.
we will contact you before dispatch.
We will inform you of the additional shipping amount and ask whether you wish to proceed.
No additional shipping charge will be collected without your agreement.
If you agree, we will provide instructions for payment of the difference.
If you do not wish to pay the additional amount, you may cancel the affected order and receive a full refund of the amount already paid.
If we contact you regarding an additional shipping charge and do not receive a response within a reasonable period, we may cancel the affected order and issue a full refund rather than dispatch it with an outstanding shipping balance.
10. Customs, Import VAT, Duties and Other Charges
International shipments may be subject to:
- Customs clearance.
- Import VAT.
- Customs duties.
- Brokerage fees.
- Handling charges.
- Taxes.
- Other destination-country charges.
Unless expressly stated otherwise at checkout, such charges are not included in the amount paid to epharmadora.com.
They are the responsibility of the recipient.
Customs authorities may request information or payment directly from the customer.
Customers are responsible for complying with applicable import and customs requirements in the destination country.
11. Product Import Restrictions
Customers are responsible for ensuring that the products they order may lawfully be imported into the destination country.
Different countries may impose restrictions on:
- Supplements.
- Cosmetics.
- Foods.
- Baby products.
- Medical or health-related products.
- Aerosols.
- Liquids.
- Alcohol-containing products.
- Other regulated goods.
Availability of a product on epharmadora.com does not guarantee that it may legally be imported into every country.
If we become aware before dispatch that a product cannot be shipped using the selected method, we may contact you and offer an alternative where available.
If no suitable method is available, the affected product or order may be cancelled and the relevant amount refunded.
12. Customs Delays
Customs clearance is controlled by the authorities of the destination country and is outside the direct control of epharmadora.com.
We are not able to guarantee the length of customs clearance.
Where a parcel is delayed by customs, customers may need to communicate directly with the relevant customs authority or carrier.
We may provide reasonable assistance where possible.
13. Refusal or Failure to Complete Customs Clearance
If the recipient refuses or fails to:
- Provide information required for customs clearance.
- Complete customs formalities.
- Pay applicable duties, import VAT, taxes or other destination charges.
- Cooperate with the carrier or customs authorities.
the parcel may become undeliverable.
The handling of the parcel will depend on the carrier and the applicable service.
Any refund or other remedy will be assessed according to the circumstances, the reason for non-delivery, the condition or availability of the goods and applicable law.
14. Unclaimed or Uncollected Parcels – Cyprus Post
Customers using Cyprus Post are encouraged to monitor available tracking and collect or accept their parcel within the period allowed by the postal service in the destination country.
If a parcel is not collected or accepted, it may be returned to epharmadora.com.
Where an unclaimed parcel is returned to us, we will record the return and inspect the returned products.
The return of the parcel to epharmadora.com does not, by itself, constitute notification that the customer has exercised the statutory right of withdrawal.
Where reasonably possible, we will contact the customer regarding the returned parcel.
If the customer requests re-dispatch and the goods remain suitable for re-dispatch, a new shipping charge may apply where the failed delivery or non-collection was not attributable to epharmadora.com.
If the customer requests a refund, the request will be handled according to:
- The reason for the return.
- The condition and nature of the goods.
- Any applicable withdrawal rights.
- Any applicable statutory exceptions.
- Applicable consumer protection law.
If the customer does not respond after we contact them, the parcel will not automatically be treated as a statutory withdrawal.
15. Undelivered, Unclaimed or Refused Shipments – UPS
Customers using UPS are responsible for monitoring their shipment and responding promptly to communications from UPS, local delivery agents or customs authorities.
If UPS cannot complete delivery because, for example:
- The recipient does not accept the parcel.
- The recipient does not collect the parcel.
- The recipient cannot be contacted.
- The recipient does not respond to delivery attempts.
- Incorrect or incomplete information was supplied.
- Customs information is not provided.
- Customs procedures are not completed.
- Applicable import charges are not paid.
the shipment will be handled in accordance with the applicable UPS procedures and service.
Customers should be aware that, depending on the destination, circumstances and applicable UPS service, an undeliverable shipment may not be returned to epharmadora.com.
It may instead be:
- Abandoned.
- Disposed of.
- Destroyed.
by UPS or the relevant authorities in accordance with the applicable procedures.
For this reason, customers are strongly encouraged to monitor their tracking information and respond quickly to delivery or customs communications.
If you become aware of a delivery or customs problem, please contact epharmadora.com as soon as possible so that we can provide reasonable assistance while the parcel remains available.
Where non-delivery results from circumstances attributable to the customer, any request for refund or another remedy will be assessed according to the circumstances and applicable law.
Where the parcel has already been abandoned, disposed of or destroyed, re-dispatch of the original products will not be possible.
The handling, disposal or destruction of an undeliverable shipment by UPS does not, by itself, exclude any mandatory rights the consumer may have under applicable law.
16. Re-Dispatch of Returned Parcels
Where a parcel is returned to epharmadora.com and the customer requests re-dispatch, a new shipping charge may apply if:
- The original delivery failure was not caused by epharmadora.com.
- The customer did not collect the parcel.
- Incorrect or incomplete delivery information was provided.
- The customer requests a different delivery address.
- Re-dispatch otherwise requires a new carrier charge.
Re-dispatch will only be possible where the goods remain suitable for shipment and any applicable legal or product requirements are satisfied.
17. Customer Does Not Respond After a Returned Parcel
Where a Cyprus Post parcel or another returnable shipment is returned to us and the customer does not contact us, we may attempt to contact the customer using the details provided with the order.
The mere physical return of the parcel does not automatically constitute a statutory withdrawal.
Any subsequent refund, re-dispatch or other treatment will depend on the circumstances, the customer's instructions, applicable contractual rights and mandatory consumer law.
18. Lost Parcels
If you believe a parcel has been lost, please contact us.
We may investigate the shipment with the relevant carrier.
Where epharmadora.com arranged or offered the carrier used to deliver the order to a consumer, the allocation of risk during transportation is governed by applicable consumer protection law.
The fact that a postal or courier service is uninsured does not, by itself, remove mandatory consumer rights against epharmadora.com.
Where applicable law makes epharmadora.com responsible for loss before delivery, the appropriate statutory remedy will be provided.
Any claim between epharmadora.com and the carrier is separate from the customer's statutory rights.
19. Damaged Parcels
If a parcel or product arrives damaged, please contact us as soon as reasonably possible.
Where possible, provide:
- Order number.
- Photographs of the external parcel.
- Photographs of the product.
- Photographs of the shipping label.
- Brief description of the damage.
This assists us in investigating the matter with the carrier.
Failure to report damage within 24 hours does not, by itself, remove mandatory consumer rights.
Where the damage occurred in circumstances for which epharmadora.com is legally responsible, the appropriate statutory remedies remain available.
20. Tracking
Where tracking is available, customers are encouraged to monitor the parcel regularly.
Tracking information is provided by the relevant carrier and may occasionally be delayed or incomplete.
If tracking shows an issue with delivery, please contact the carrier and/or epharmadora.com promptly.
21. Cancellation Before Dispatch
If your order has not yet been dispatched, please contact us as soon as possible if you wish to cancel it.
We will make reasonable efforts to process the cancellation before dispatch.
22. Cancellation After Dispatch
Once an international parcel has been handed to the carrier, it may not be operationally possible to stop, recall or cancel the shipment.
However, dispatch does not, by itself, remove any statutory right of withdrawal or other mandatory consumer right that may apply.
Where a consumer wishes to exercise a statutory right of withdrawal, the customer must clearly notify epharmadora.com in accordance with our Cancellations and Returns Policy.
Simply refusing or failing to collect a shipment is not, by itself, equivalent to a clear notification of withdrawal.
23. Restricted and Dangerous Goods
Certain products cannot be shipped internationally because of carrier, aviation, postal, safety or regulatory restrictions.
Restricted products may include certain:
- Aerosols.
- Pressurised sprays.
- Flammable liquids.
- Perfumes.
- Alcohol-containing products.
- Gases.
- Batteries or other restricted materials.
- Products classified as dangerous goods.
Restrictions depend on the product, destination and selected carrier.
If an order contains a product that cannot be transported using the selected method, we will contact you regarding available alternatives.
If no suitable shipping method is available, the affected product or order may be cancelled and refunded.
24. Consumer Rights
Nothing in this International Shipping Policy excludes or restricts mandatory consumer rights available under applicable law.
Where there is a conflict between this policy and a mandatory consumer protection rule, the mandatory law will prevail.
For information concerning:
- Cancellation.
- Right of withdrawal.
- Return costs.
- Refunds.
- Damaged or incorrect products.
- Exceptions to withdrawal.
please refer to our Cancellations and Returns Policy and Terms and Conditions.
25. Contact Us
For questions regarding international shipping, customs, tracking or delivery, please contact:
Panayiotis G. Loizou Pharmacy Ltd / epharmadora.com
Telephone: +357 23258789
Email: [email protected]
Website: epharmadora.com
Please include your order number when contacting us about an existing shipment.
